FAQS


DO I NEED TO CREATE AN ACCOUNT TO PLACE AN ORDER?

It’s totally up to you, you can choose to create an account or simply checkout as a guest.

HOW MUCH IS SHIPPING?

We offer:

  • Insured Standard Shipping $4.95 on orders inside the US
  • Insured Standard Shipping $5.95 on orders from rest of the world

DO YOU OFFER FREE SHIPPING?

We sure do…

We offer Insured FREE Shipping on orders over $75

HOW LONG DOES SHIPPING TAKE?

Less expensive shipping options give us ability to keep prices low and since our highly demanded stock is based all over the world – it usually takes 2-4 weeks for your package to arrive.
If you order more than 1 items from our store, the items will come to you separately since we source different products from different locations. Don’t be panic if you have missing items. These items will come in multiple packages.

CAN I GET EXPRESS SHIPPING?

Yes! In most cases you can pay an additional fee for express shipping. Please contact us at hi@boanhthoat.com with any inquiries regarding faster shipping.

I HAVE A DISCOUNT CODE. HOW DO I USE IT?

See below image! All discount codes can be entered after clicking “checkout” on the cart page.

WHO RUNS METTATA AND WHERE ARE YOU LOCATED?

Founded since 2015 by a small group of friends, we started our journey with the goal to provide designers, artists and the innovators the essential tools and accessories at the best quality, best prices and excellent customer service. We’re a passionate group based out of the Singapore.

WHERE DO OUR PRODUCTS COME FROM?

Mettata partners with merchants, artisans, and manufacturers from all over Asia and Europe.

WHAT PAYMENT OPTIONS DO YOU ACCEPT?

You can pay with all major credit cards through PayPal. We don’t accept cash on delivery.

WHAT IS YOUR RETURNS POLICY?

If you don’t have a positive experience for ANY reason, we will do WHATEVER it takes to make sure you are 100% satisfied with your purchase. Please contact us at support@boanhthoat.com. We’ll happily refund or replace your purchase 🙂

Our full detailed return policy can be found here.